Refund and Cancellation Policy
If you receive a damaged or wrong product, we will replace it (if the same
product is in stock) or refund it at no extra cost.
We have a 2 days return policy, which means you have 2 days after
receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original packaging
You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@dcp.com ID/number and a clear picture of the defective product.
Damages and issues
Please inspect your order upon reception and contact us immediately if
the item is defective or damaged or if you received the wrong thing so we
can evaluate the issue and make it right.
Exceptions / non-returnable items
Minor colour differences or design issues are acceptable as most of our
products are handcrafted. Such products shall not be considered defective
products.
Refunds
We will notify you once we've received and inspected your return and let
you know if the refund was approved or not. You'll be automatically
refunded on your original payment method within 10 business days if
approved. However, please remember it can take some time for your bank
or credit card company to process and post the refund too
We will issue a store credit if you opted for COD (Cash on Delivery).
About
Our focus is to bring a curated, handcrafted,
premium jewellery collection.
more...
©️ 2022, D. C. P.